After-sales services refer to an array of services that a company offers post the delivery of the product/service. The extent of the services depends on company to company.
Why is after-sales service important?
The satisfaction of the customer is primary. Post-delivery of the product or equipment, the customer rightfully deserves an extension of help in terms of installation, training, repairs, and many other requirements. These are the reasons why after-sales services are necessary generally.
Brand Reputation: The reputation of the brand does not solely depend on the product. The customer is the best advertiser for your brand. How well do you treat your customers dictates how well they perceive your brand!
Reliability: Brands that sell and forget are often forgotten. When you give your customers an assurance of support, they rely on you and develop a great level of trust in your brand.
Customer Satisfaction: Your customers level of satisfaction decides whether they will trust you for future products or not.
After Sales Services in Pharmaceuticals lab equipment
Kesar Control systems focus on After-Sales Services of Pharmaceutical equipments with utter care and generosity.
Kesar Controls systems exercises supreme after-sales service with personal attention to every client.
In general, there is often after-sale assistance required with areas like
Delivery: Delivery of the equipment with care and gentleness to avoid mishaps
Installation: Installation of the equipment requires expertise and is recommended as an after-sales service
Training staff for usage: Complexity in machine operation, for example, Photostability chamber that requires least external light interaction, must be simplified by technical training to the staff using it.
Customer Support: A helpline that can guide clients with minor inconveniences
Repairs and Rework: Any repair work on the machine and equipment, and providing required spared parts (if any)
Warranty and Guarantee: Having an assurance of quality comes from a promise of Warranty or Guarantee in terms of machine functioning and refunds or replacement in case of any issues or customer not satisfied with the product.
Industries that require pharmaceutical equipment like walk in stability chamber bod incubator, ovens, deep freezer, cold chamber require regular maintenance and cannot afford to have failures or downtime. Owing to this requirement, Pharmaceutical companies that offer good after-sales services must be given preference. Any good pharmaceutical company extends a great range of after-sales services so that the clients experience becomes hassle-free.
From a clients perspective, choosing a company that offers good after-sales service but has a little extra cost is better than one that is costing less but does not provide exceptional after-sales services, since the after-sales service determines your final experience with the equipment.